Customer Service Processes Junior Manager with German

Customer Service Processes Junior Manager with German


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of a Customer Service Processes Junior Manager with German 


  • Manage a team of 5-20 direct reports (Customer Service Senior Specialists and Specialists) in one process
  • Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
  • Oversee monthly and quarterly assessments and forecasts of organizations operational goals in the assigned process area
  • Contribute to short and long-term organizational planning and strategy as a member of the management team
  • Ensuring efficient and faultless customer service operations
  • Identifying process improvements for countries/processes and coordinating deployment of global projects locally
  • Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
  • Coordinate training and development of reporting team
  • Recruit new team members
  • Drive the safety agenda for the assigned process
  • Contact with external Customers
  • Contact with internal departments which can support in resolving a query or customer issue:
  • Warehouse and Distribution, Planning, Finance etc.


  • University Graduate (min. Bachelor)
  • Fluent in English
    Fluent in German
  • Min. 3 years of experience in Customer Services Operations
  • Demonstrated leadership and vision in managing staff groups or major projects and initiatives
  • Excellent communication skills, ability to cooperate with internal & external customers
  • Senior Stakeholders management skills
  • Pro-active approach to problem solving in short term and ability to implement long term preventive activities
  • Strong analytical skills including analysis of complex data
  • Customer service orientation
  • Ability to team management, build talents, teams target settings and lead appraisal process

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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