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Customer Service Specialist with German

Customer Service Specialist with German
Location:Katowice

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.



 Inviting applications for the role of Customer Service Specialist with German

 We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities:

  • Responsible for the operational tasks of Logistic Claims processes
  • Solving claims tickets accurately and efficiently to achieve the fixed service level target
  • Deliver different order to cash processes KPI’s
  • Cooperate with local Customer Service organisations, warehousing, distribution and transportation
  • Ensure Logistic Claims processes are done in compliance with related financial controls
  • Implement improvements to current processes
  • Involvement in projects related to Logistic Claims area
  • Ensure efficient customer service processes

Qualifications:

  • 1 year of experience in Customer Service or Logistic
  • Experience in Claims Management will be an asset
  • Ability to work with various IT applications (SAP, ARCollect, Excel, reporting tools, etc.)
  • Fluent in English & local language for served country if required
  • Communicative in German ( language level B1/B2 )
  • Strong analytical skills
  • Ability to set priorities and to work effectively under pressure
  • Problem solving and decision making ability
  • Good communication skills

What can we offer?

  • Attractive salary
  • Stable job offer - employment contract
  • Work in the multicultural environment
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days,  biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
APLIKUJ TERAZ

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