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Customer Service Specialist with German

Customer Service Specialist with German
Location:Katowice

 With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.



Inviting applications for the role of Customer Service Specialist with German


Responsibilities:
  • Related to business customer service activities, such as handling phone calls (about 10 calls a day)
  • Database administration
  • Bookkeeping
  • View and report on status and delivery
  • Checking data for invoices
  • Monitoring of the fulfillment of the conditions by the customer as agreed logistics occur
  • Providing logistical or descriptive information about products
  • Actively informing the customer or the lack of goods and when this lack of goods may affect the order
  • Managing time windows for unloading with customers
  • Accounting for an alert by clients and providing their solutions within the agreed timeframe
Qualifications:
  • 1 year of experience in Customer Service or Order Mangement
  • German min. C1 level
  • English min. B2 level
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and self-starter
  • Ability to work under time pressure
What can we offer?
  • Attractive salary
  • Stable job offer - employment contract
  • Work in the multicultural environment
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
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