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Customer Support Specialist with Polish

Customer Support Specialist with Polish
Location:Katowice

 

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Customer Support with Polish

 

Responsibilities

  • Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call,
  • Abnormal claim audit, Parts collection issue follow-up & AP declaration.
  • Product Return Management: Process the Exchange/ Refund of products.
  • We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
  • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
  • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
    Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
  • Ability to work with data from multiple systems or sources.
  • We will need an analytical, confident and ambitious person.
  • Work ethic and personal time management.

Qualifications

  • University Degree
  • Very good knowledge of Polish, C1
  • Good Communicative level of English B2
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Encouraged qualifications.
  • Personal culture and client management expertise.
  • High motivation and ability to learn.

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • International work environment
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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APLIKUJ TERAZ

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