Logistics Customer Service Specialist with English

Logistics Customer Service Specialist with English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Logistics Customer Service with English.



  • Responsible for shipment creation of both inbound and primary orders and respective exception management.
  • Responsible for performing transport execution activities like slot booking, track & trace, express shipment during transit etc.
  • Responsible for managing transport order of both inbound and primary transport (Auto-tendered and Perfect orders ) basis request from Sourcing units and co-packers.
  • Responsible for supporting Logistic Quality team with required details regarding quality incidents.
  • Jointly perform weekly performance meeting along with Organization to ensure target are meet.
  • Responsible for performing short-term, mid-term and long-term capacity checks to flag contracted capacity risks.


  • Fluency in spoken and written English
  • Customer Service related experience
  • Good interpersonal skills: communication, influencing
  • Strong analytical skills required
  • University degree (minimum Bachelor) / logistics can be an advantage

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.