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Senior Desktop Analyst

Senior Desktop Analyst

Recruitment process for this position and onboarding trainings are conducted online.


                     

What do you need to start?

  • Fluency in French (C1) and English (at least B1) mandatory
  • Previous experience in customer service or IT support roles
  • Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals and excellent customer service skills
  • Ability to prioritize workload to best meet customer requirements

 

What duties will help you grow?

  • Interface with end users providing support and troubleshooting of technology related issues and requests
  • Perform advanced troubleshooting and if necessary assign to upper level team
  • Assist in building and maintaining knowledgebase (how-to) documentation
  • Responsible for the calls and emails

The Crisis Manager and Service Management consultant is primarily responsible to manage Crisis situations as defined by the Capgemini Global Crisis Management policy. This role is expected to lead, drive and manage crisis situations and work with all involved stakeholders to drive resolution activities globally. In addition to this, the role is expected to mentor, assess and drive service management maturity globally.
 

What have we prepared for you?


Space where you can develop yourself: 
  •     Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.  
  •     Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our famous atmosphere: 
  •     We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives. Theres always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  •     Well-being package (private medical care, additional life insurance & StayWell helpline).
  •     Referral bonuses for recommending your friends to Capgemini.
  •     Inspiro Audiobooks & MyBenefit access. 
  •     Offices in great locations, car leasing program, carpooling options and bicycle parking.  

 

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.  In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.

Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.
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